Shipping policy

We ship worldwide.

If you find difficulty in placing an international order, DM us on Instagram or mail us at support@shopthyme.in

Standard Shipping: 2-6 business days

Shipping for Custom Orders: 20-30 days

 

Order Processing

Processing Time:

Please allow 24 hours for order processing, pending product availability and payment verification.

Order once shipped cannot be modified or cancelled.

Please confirm that all order details are correct before completing the checkout process.

Shipping Schedule:

  • Thyme does not ship on weekends or major holidays.
  • All orders ship from Mumbai, India.

Confirmation Email:

  • You will receive an automatic confirmation email once your order has been placed.
  • If you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.

Product Availability:

  • Due to high demand, items may become unavailable even after an order has been placed.
  • In such cases, a refund will be issued to the original payment method or by check mailed to the address listed for the order for the amount initially paid.
  • For refunds issued to the original payment method, please allow 5-10 business days for the refund to appear on your bank statement.

Order Review:

  • All orders are reviewed by our security team and can be cancelled by Censor at any time.

Shipping Confirmation:

  • Once your order has been processed by our fulfilment team, you will receive a shipping confirmation email with tracking information enclosed.

Shipping Delays:

  • Orders may experience shipping delays during special releases, major holidays, and markdown periods.

Pre-Order Policy

Shipping of Pre-Order Items:

  • Items marked as pre-order are expected to ship upon arrival at our facility.
  • All customers are charged at checkout for pre-order items to the payment method provided.

Cancellation and Modification:

  • Reach out to us on WhatsApp  for modification/cancellation.
  • For any questions, please contact our team at support@shopthyme.in

Shipping Methods

Domestic Shipping (India):

  • Thyme offers express shipping along with a 2-4 day standard shipping for orders within India.

International Shipping:

  • Thyme offers worldwide shipping.
  • Delivery duties and fees depend on the shipping location.
  • For questions about international shipping capabilities, reach out to support@shopthyme.in / WhatsApp
  • Shipping times are not guaranteed and do not account for the 24-hour order processing window.
  • Please contact your local customs office for assistance with estimating additional costs or proceed to our checkout page for calculation.

Customer Service Hours

Monday – Saturday: 11:30 AM – 7:00 PM IST

Sale/Promotion Periods:

  • During any sale/promotion period, all sales are final.
  • Censor reserves the right to extend, modify, or discontinue markdowns at any time without notice.
  • No adjustments will be made for your purchases if Censor lowers the price of an item, you have already purchased.